Frequently Asked Questions - continued

Q. What is the best location for a home WiFi system?

A. That depends on your house and how you want to connect your PCs. The system can be wall or table mounted. It has to be wired to your telephone line and needs a power socket. If you want to wire your PCs or X-box by Ethernet into the WiFi system then it's best to have them in the same room, or you end up running wires around your home. For wireless connected Laptops, Desktops, PocketPcs or PDAs you can test the wireless signal to find the best location for your WiFi system, a good rule of thumb is the middle of your house. Note that the maximum range is 100m indoors but that building materials reduce this.

Q. Can I share my wireless broadband connection with my neighbours?

A. Technically yes, no problem. However, Daconi advise that you check the small print of your broadband service provider to ensure that it is OK under the terms of your contract with them.

Q. Could I charge my neighbours for using my broadband connection?

A. No. You would be providing a commercial service and would require a licence under the Telecommunications Act.

Q. How secure is my Home wireless network?

A. To secure your Home WiFi network you need to turn on the security features, WEP (Wired Equivalent Privacy) is the minimum security level. Two types of WEP security are available Silver (64-bit) and Gold (128-bit) encryption. Check the user guide for more advanced security.

Q. Why should I pay more for Gold adapters?

A. You only need to pay more for Gold (128-bit) encryption if you want the higher level of encryption.

Q. I have heard that WEP security can be broken, is this true?

A. Yes. Like all forms of security WEP has its weaknesses. To break the encryption the hacker needs to have the right software, a powerful laptop, be able to capture at least 10mins of data being transmitted (i.e. by parking outside your home for a period of time) and know that you have a wireless network. Counter-measures include enabling WPA (wireless Protected Access),a software firewall per PC, ensuring that sensitive folders are not shared, and turning off PCs overnight or when the house is vacant.

Q. Can I use the Draytek WiFi system to securely access my work’s network?

A. Yes. The Draytek WiFi system supports a wide range of VPN protocols including IPSec (IP Security), PPTP secure tunnelling (Microsofts Point to Point Tunnelling Protocol) and PPPoE (Point to Point Protocol over Ethernet) which enables PCs to run proprietary VPN Client Software. You will need to ask your work system administrator to set this up for you.

Q. Can I purchase online using my Credit Card?

A. Yes. We have a Secure site (using Secure Socket Layer SSL) for online payments. Please note that all CreditCard orders go through our verification process to prevent fraudulent use.

Q. Do you take returns?

A. Yes, please read our T&Cs and eShop info pages.

Q. What kind of shipping methods are used?

A. All orders are sent via UK national carriers.


Q. How do I use the WiFi Mart eShop?


A. Best to have a browse through the Online Shop, confirmation is required before any order is taken.